Return policy

90-Day Return Guarantee

We want you to love your Horseloom purchase. That’s why we offer a 90-day return policy, which means you have 90 days from the date of delivery to request a return.

Eligibility for Returns

To be eligible for a return, your item must:

Be in the same condition that you received it
Be unworn or unused, with tags
Be in its original packaging
Include a receipt or proof of purchase

Please note: Items sent back to us without first requesting a return will not be accepted.

How to Start a Return

Contact our customer service team at [email protected] to initiate your return.
If your return is accepted, we’ll send you:
- A return shipping label
- Step-by-step return instructions
Send your item as directed. Once received and inspected, we will process your refund.

For any return-related questions, you can always reach us at [email protected].

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If the item is damaged, defective, or you receive the wrong product, contact us immediately so we can evaluate the issue and make it right.

Non-Returnable Items

Items marked as FINAL SALE, CLEARANCE, or part of PROMOTIONAL offers
Items returned without original packaging or accessories
Products returned more than 90 days after delivery

Partial Refunds May Apply If:

The item shows visible signs of use
It is not in original condition or has missing parts
The return is initiated after the 90-day period

Refunds

Once we receive and inspect your return, we’ll notify you of approval status. If approved:

A full refund will be issued to your original payment method
Refunds are typically processed within 3 business days after inspection

Return Shipping Notes

For non-quality-related returns, the buyer is responsible for return shipping
Returns must include all accessories and original packaging
Failure to meet return requirements may result in rejection of the return